May 28, 2017 |Middle East Middle East
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A.MSES

ADVISORY Managed Services Engineering Suite

"The Market is Heading Increasingly Towards Managed Services.
 The Scarcity Of Qualified Resourcec and Staffing turn-Over rate Drive enterprises to Find that Managed Servicec is the Answer "


Highlights

  • Engage with Marketing to understand what kind of end service portfolio will be provided to end customers.
  • Define the End to End delivery requirements from hardware/ Network availability and capabilities.
  • Define processes to allow for required SLA internal and external. Ensuring quality service delivery to end customer.

Enterprises are facing the issue that running their own security, datacenters or connectivity eats up their CAPEX and OPEX at the same time while not allowing them to focus on their core services and offerings.

With the scarcity of qualified resources and staffing turn-over rate, many enterprises find that managed services is the answer to many elements in such a predicament

  • High cost for in-house IT resources
  • High cost of building in-house NOC, SOC
  • The need for more focus on core business
  • Inefficient IT operation and high cost of down time and outages

Service providers - Market trend

“Time to Market” is the edge of any service provider among the fierce competition today in the market.
Introduction of new services involves a lot of efforts from various departments within the organization, with the time to market in mind, accelerated service introduction becomes a crucial element into the equation


A.MSES Services description

Various services can be provided as managed services, each service will require different capabilities and requirements. ADVISORY will engage with the service Provider to tackle the three areas below

  • Managed Service definition
    Engage with Marketing to understand what kind of end service portfolio will be provided to end customers
  • Managed Service Requirements
    Define the End to End delivery requirements from hardware/ Network availability and capabilities
  • Define required Processes 
    Define processes to allow for required SLA internal and external. Ensuring quality service delivery to end customer  


Service Components

A.MSES Consultancy Phase

Infrastructure Design/ Implementation
  • Advisory will provide consultancy to allow Engineering department to ensure the network readiness for the developed services and will also collaborate with the operations department to ensure operational  readiness
 
Engineering/ Operation Readiness
  • Advisory  will provide consultancy to allow Engineering department to ensure the network readiness for the developed services and will also collaborate with the operations department to ensure operational  readiness
SLA and Support
  • A.MSES provides consultancy on how to structure the operation of managed services.
Consultancy Phase Output
  • Overall Customer interaction Process (Pre-sale to Implementation)
  • Solution Design Process and Design Verification Process
  • Provisioning Service Process
  • Site Implementation Process
  • Testing Process
  • Customer support and help desk integration
  • Service Level Agreements
  • Logistics planning
  • Roles and responsibility  interdepartmental interactions
  • Customer satisfaction measurements
  • Key Performance Indicators
  • Quality assurance reporting


A.MSES Delivery Phase

Customer Requirements
  • Provide the service awareness
  • Gather customer Requirements
  • Understand customer network
  • Document findings and site survey results

Design and verification
  • Service Design Process
  • Risks and mitigations
  • Propose Design
  • Customer Design Acceptance

Implementation and testing
  • Internal provisioning
  • Field implementation
  • Customer testing
  • Service start and acceptance

Support
  • Provide customer Support
  • Country coverage and site visits
  • Back end support and integration with the Service Provider helpdesk


Why ADVISORY?

ADVISORY relies on being an independent advisor to its entire customers; we are always keen to provide solutions, education and consultancy that aren’t biased towards certain equipment vendor. In A.MSES we apply the same concept and with our extensive delivery capabilities, quality management and project management  we are positioned to support service providers easily introduce managed services to their customers with wide deployments.

We're here to help

For more information

• E-mail us info [AT] advisoryme.com
• Call us at +20 (2) 269 01304

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