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Structuring communication 5
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Having a clear objectiveLecture1.1
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Highlighting critical pointsLecture1.2
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Being clear and conciseLecture1.3
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Understanding the audienceLecture1.4
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Rapport buildingLecture1.5
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Developing effective probing skills 3
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Asking the right questionsLecture2.1
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ParaphrasingLecture2.2
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SummarizingLecture2.3
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Listening 3
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Active ListeningLecture3.1
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Reflective ListeningLecture3.2
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Passive ListeningLecture3.3
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Dealing with difficult conversations 1
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Dealing with difficult conversationsLecture4.1
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Giving and receiving feedback 1
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Giving and receiving feedbackLecture5.1
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Greetings and Introductions in Business 8
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Non-verbalLecture6.1
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SmilingLecture6.2
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PostureLecture6.3
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HandshakeLecture6.4
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Eye ContactLecture6.5
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Self introductionLecture6.6
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IntroductionsLecture6.7
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Exchanging business cardsLecture6.8
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Interpersonal Effectiveness in Meetings 6
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Conference Call EtiquetteLecture7.1
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Ground rules for conference callsLecture7.2
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Making introductionsLecture7.3
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PunctualityLecture7.4
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Do’s and don’ts on conference callsLecture7.5
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Using the ‘Mute’ functionLecture7.6
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